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Shipping & Delivery

Shipping Services

H2 Hub offers free local courier delivery within Singapore & Malaysia for order above $50. Please note that shipping will be applied at checkout. For more information on International Shipping, please scroll below.

Orders received after 0800 (Singapore Standard Time, GMT+8) will only be processed the following day.

*Delivery days stated are estimated, it is subjected to custom clearance delay if any.

Free Local Delivery*

H2 Hub offers free local courier delivery within Singapore for orders above $50. Orders that fall below a total of $50 will have a flat shipping fee of $3. For more information on International Shipping, please scroll below.

International Shipping

H2 Hub offers international shipping to all countries for a flat fee of $25. In the event of exceptions due to certain zones and customs rules, you will be informed and not be obliged to proceed. A cancellation and full refund will be in order.

Shipping & Delivery

All orders will be dispatched within 1 - 2 working days from the payment verification date as orders will be delivered to the Headquarters for QC (Quality Check).

Additional dispatch time will be required should there be customisation services added on. Expect 1-3 additional days depending on the volume of workload we are experiencing during that season.

 

LOCAL COURIER DELIVERY: All parcels will be sent via local courier. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number. 

Delivery takes 3 - 7 working days.

Please provide your contact number upon checkout so that the courier can reach you in any unforeseen circumstances. In the event the recipient is not present at the time of delivery, an email will sent to the recipient with a rescheduling link to choose the next date / time-slot for re-delivery. Maximum no. of free redelivery attempts: 2

DHL EXPRESS (International): Parcels sent via DHL Express, the delivery takes up to 3 to 7 days. This option will be automatically be reflected at checkout if the selected country is eligible for express shipping. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number so that you can track the status of your parcel. You may track the status of your parcel at http://www.dhl.com.sg/en/tracking.html

 

*Delivery days stated are estimated, it is subjected to custom clearance delay if any.

Taxes & Duties
You are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Product prices displayed are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the destination country. Please consult your local customs office for further information before placing an order.

 

Self-Collection
Self-collection is available for Singapore only, at any of our outlets across Singapore. Orders will take between 2-4 days for collection excluding time for personalisation should there be any.

Additional dispatch time will be required should there be customisation services added on. Expect 1-3 additional days depending on the volume of workload we are experiencing during that season.